Help Desk & Knowledge Base
Cut down on back-and-forth, stay organized, and empower your team with a simple, branded support system you fully own.
We've Seen the Same Problems Again and Again
- Scattered, Untrackable Requests
- Support tickets come in through emails, sticky notes, or Slack DMs — and get lost fast. There’s no central place to track what’s open, what’s urgent, or who’s working on it.
- Overbuilt Tools You Don’t Use
- Most help desk platforms are expensive, hard to train on, and full of features you don’t need. They charge per user and lock you into tools that don’t quite fit.
- Answering the Same Questions
- Your team spends hours replying to repeat questions. Without a shared knowledge base, answers live in inboxes, not where people can find them.
- No Customization
- You’re stuck with someone else’s system. Whether you’re in IT, ops, legal, or support, you need software that matches your actual day-to-day — not a generic support model.
What we Build
Support Tools Built Around You
Tools designed to match your workflow, not the other way around.
- Custom Ticket Intake.
- Build forms that match your teams, categories, and priorities. Get notifications when new tickets come in to keep everyone in the loop.
- Smart Knowledge Base.
- Turn repeat questions into searchable answers. Organize docs by topic, tag, or access level.
- Admin Control Panel.
- Admins get full visibility with tools to assign, close, or reassign tickets. No login limits and unlimited seats included.
Who This Works For
Our systems work across most industries — whether you’re helping clients, supporting staff, or managing internal operations.
- Law Firms
Use it to securely manage client approvals, contract requests, and internal coordination — all in one place.
- Internal IT & Ops Teams
Handle hardware requests, software issues, and access changes without losing track of who's waiting on what.
- Service Agencies
Track revision requests, publish brand guidelines, and turn common questions into searchable knowledge.
Why Catapult
Why Legal Teams Choose Catapult
Most firms settle for dev shops that don’t understand legal work. Catapult builds software around the way your team already operates: fully owned, built to last, and supported by a partner who stays with you.
“Catapult nailed it. They turned our ideas into a platform that works better than we imagined. Their attention to detail and responsiveness made the process effortless.”
- Embedded With Your Team. We learn your practice, your workflows, and your decision paths — then build systems that mirror how your firm already wins cases.
- Own Your System. Your data, your workflows, your platform. No SaaS leases, no user fees. No vendor lock-in or unused features.
- Aligned With Your Priorities. When caseloads spike or strategies shift, your platform shifts with you. No waiting on roadmaps or support queues.
- Built for Longevity. Senior engineers, clean architecture, and a codebase designed to last years — not months. A system your firm can grow on.
Don't Hire a Vendor.
Build With a Partner.
Catapult is more than custom software. We bring strategy, execution, and a partner invested in your success. All on platforms you own.