Help Desk & Knowledge Base
Cut down on back-and-forth, stay organized, and empower your team with a simple, branded support system you fully own.
We've Seen the Same Problems Again and Again
- Scattered, Untrackable Requests
- Support tickets come in through emails, sticky notes, or Slack DMs — and get lost fast. There’s no central place to track what’s open, what’s urgent, or who’s working on it.
- Overbuilt Tools You Don’t Use
- Most help desk platforms are expensive, hard to train on, and full of features you don’t need. They charge per user and lock you into tools that don’t quite fit.
- Answering the Same Questions
- Your team spends hours replying to repeat questions. Without a shared knowledge base, answers live in inboxes, not where people can find them.
- No Customization
- You’re stuck with someone else’s system. Whether you’re in IT, ops, legal, or support, you need software that matches your actual day-to-day — not a generic support model.
What we Build
Support Tools Built Around You
Tools designed to match your workflow, not the other way around.
- Custom Ticket Intake.
- Build forms that match your teams, categories, and priorities. Get notifications when new tickets come in to keep everyone in the loop.
- Smart Knowledge Base.
- Turn repeat questions into searchable answers. Organize docs by topic, tag, or access level.
- Admin Control Panel.
- Admins get full visibility with tools to assign, close, or reassign tickets. No login limits and unlimited seats included.
Who This Works For
Our systems work across most industries — whether you’re helping clients, supporting staff, or managing internal operations.
- Law Firms
Use it to securely manage client approvals, contract requests, and internal coordination — all in one place.
- Internal IT & Ops Teams
Handle hardware requests, software issues, and access changes without losing track of who's waiting on what.
- Service Agencies
Track revision requests, publish brand guidelines, and turn common questions into searchable knowledge.
Why Catapult
Why Teams Build With Catapult
Most teams settle for tools that don't fit. Catapult builds custom software around the way you already work — fully owned and built to last.
“Catapult totally nailed it - great attention to detail and our admin looks & works awesome. They took our ideas and made it even better than we imagined. Highly recommend!”
With Catapult, you skip the subscriptions and the workarounds. You get the tools you need, nothing you don’t, and total control over the platform moving forward.
- Built Around Your Process. We build what your team actually needs and skip the features you don’t.
- You Own It. All code, all data, all branding — fully yours. No vendor lock-in or licensing limits.
- One-Time Cost. No monthly fees or per-seat pricing. A custom-built system designed to pay for itself.
Tech ownership isn't just cheaper. It's smarter.
With Catapult, your platform is truly yours. Built around your needs, not someone else's business model. Don't lease your Tech. Own it.