Help Desk & Knowledge Base
Cut down on back-and-forth, stay organized, and empower your team with a simple, branded support system you fully own.
We've Seen the Same Problems Again and Again
- Scattered, Untrackable Requests
- Support tickets come in through emails, sticky notes, or Slack DMs — and get lost fast. There’s no central place to track what’s open, what’s urgent, or who’s working on it.
- Overbuilt Tools You Don’t Use
- Most help desk platforms are expensive, hard to train on, and full of features you don’t need. They charge per user and lock you into tools that don’t quite fit.
- Answering the Same Questions
- Your team spends hours replying to repeat questions. Without a shared knowledge base, answers live in inboxes, not where people can find them.
- No Customization
- You’re stuck with someone else’s system. Whether you’re in IT, ops, legal, or support, you need software that matches your actual day-to-day — not a generic support model.
What we Build
Support Tools Built Around You
Tools designed to match your workflow, not the other way around.
- Custom Ticket Intake.
- Build forms that match your teams, categories, and priorities. Get notifications when new tickets come in to keep everyone in the loop.
- Smart Knowledge Base.
- Turn repeat questions into searchable answers. Organize docs by topic, tag, or access level.
- Admin Control Panel.
- Admins get full visibility with tools to assign, close, or reassign tickets. No login limits and unlimited seats included.
Who This Works For
Our systems work across most industries — whether you’re helping clients, supporting staff, or managing internal operations.
- Law Firms
Use it to securely manage client approvals, contract requests, and internal coordination — all in one place.
- Internal IT & Ops Teams
Handle hardware requests, software issues, and access changes without losing track of who's waiting on what.
- Service Agencies
Track revision requests, publish brand guidelines, and turn common questions into searchable knowledge.
Why Catapult
Why Teams Build With Catapult
Most teams settle for inexperienced, overzealous dev shops. Catapult builds software around the way you already work — fully owned, built to last, and backed by a partner who stays with you.
“Catapult nailed it! They turned our ideas into a platform that works better than we imagined. The attention to detail and responsiveness made the process feel effortless.”
- Partnership, not projects. We work as an extension of your team, shaping technology with you rather than for you.
- Ownership built-in. No subscriptions or black boxes — you own your platform, your data, your IP.
- Strategic responsiveness. When your priorities shift, we move with you — fast, proactive, and aligned.
- Technology expertise. Senior engineers, measured initiatives, and just the tools you need — nothing bloated, nothing wasted.
Don't Hire a Vendor. Build With a Partner.
Catapult means more than custom software. It's strategy, execution, and a partner invested in your success. All on platforms you fully own.